Before international dispatch
Review the order and visible warehouse evidence promptly. Seller acceptance, domestic return logistics and available options depend on the item and current stage.
After an overseas parcel arrives
If packaging or contents appear damaged, preserve the packaging and collect clear evidence. Follow the current carrier and EastMallBuy instructions rather than discarding material that may be needed for a claim.
Wallet withdrawal is separate
The official refund page describes balance withdrawal as its own process. Do not treat that process as a universal timetable for product or parcel refunds.
Check the current terms
Windows, fees, eligibility and handling can change or differ by case. Use the live policy and official support for the order in question.